We would like to return the rental motorcycle on a Sunday or a bank holiday, is it possible?

We are open Monday to Friday from 9 a.m. to 12 a.m. and from 2 p.m. to 6 p.m and Saturday from 9 a.m. to 12 a.m. 

We open on Saturday afternoon, Sunday and bank holidays by appointment.

You can take a rental extension which will allow you to return the motorcycle on the next morning.

How long does it take to get started with the bike?

Following your reservation, your motorbike and your contract will be ready before your arrival and the administrative part will be quick.

We will then take a moment to explain the functionalities of the bike and GPS. This time depends on your needs.

It usually takes between 10 and 30 minutes for the administrative part and explanations. 

Then, you will take the time you need to load your motorcycle.

If I drop the motorcycle, what will I pay?

The deductible for damage to the motorcycle varies from 2000 € to 3000€ depending on bike model. It can be reduced to 500 € depending on age, bike model and is available for 4 rental days minimum.

This is the maximum amount you will pay in the event of damage covered by the insurance.

However, if the amount of the repairs is less than the deductible, you will only pay the amount of the repairs.

NB : For younger riders on some motorcycles, the deductible for damage on the motorcycle and deposit is 4500 € and cannot be reduced.

We are going to take the highway in Switzerland, does the motorway vignette comes with the motorcycle?

We don't buy a vignette for the motorcycles. If you're lucky, a previous customer will have bought it for you.

It is only needed to ride on the Swiss motorways. If you avoid motorways, no stickers is required. The GPS will help you to avoid the motorways.

The vignette costs CHF 40 and is available at most petrol stations in Switzerland.

I am a foreigner, do I need an international driving license?

If the A Class (all types of motorcycles) appears on your driving license, it is perfect. We don’t need any international driving license.

If not, the Swiss and French police forces are not supposed to understand what is written on your license.

An international driving license is an official translation of your license. If you have a motorcycle license, the “A” class will have a stamp on it.

Without the international license, a demanding policeman may consider your license as not valid.

To be fully in compliant with the law, we recommend to carry an international license with your original license.

Most of the time, you can get one from your local authorities or automobile club for a small fee or for free.

Can I store my luggage in your shop during the rental?

Yes. We will store your unused luggage during your trip free of charge.

Also a space is provided to comfortably load the motorcycle.

Can I get changed (riding equipment / clothes) at the rental agency?

Of course. Toilets and changing room are available for this.

Can I cross the border to another country with the rental motorcycle?

Yes of course. You are covered by our insurance and assistance in France, Switzerland and their border countries. Beyond, please contact us.

What happens if I break down with the rental motorcycle?

Moto-Plaisir provides the first level of assistance to its customers.

This allows us either to find a solution or to ease communication with the road side assistance.

Depending on the nature of the problem, we choose the most suitable solution with the client (other motorcycle, taxi, hotel, car, etc.)

However, the motorcycles are all recent and maintained according to the manufacturer's instructions.

Motorcycles are also systematically prepared and checked before departure.

Break downs that forces the motorcycle to stop are extremely uncommon on our machines.

Does a lock come with the motorcycle ?

Depending on the type of motorcycle, one or more anti-theft devices are provided (steering lock, motorcycle engraving, lock, disc lock, electronic alarm system or other).

To be covered by insurance, it is necessary to use the protection systems provided.

At the pick-up of your motorcycle, we will take the time to explain how to use them.

In case of theft, a deductible is applicable (€ 2000 for most of our models, see the specific conditions of your rental).

If, however, you wish to have an additional lock to secure the motorcycle, we can provide it.

What type of GPS is proposed ?

The GPS we provide is the TomTom rider. This model is very intuitive to use. It also has a very interesting winding roads function to take you on the biker's favorite roads!

Some motorcycles have a built-in GPS.

We will explain the main functions of GPS during the briefing. You can also watch the video : https://www.youtube.com/watch?v=iAPkwGtzT3E&t=105s

Can I rent a motorcycle with my driving license from my country ?

Yes, on your driving license must appear A category for all types of motorcycle.

If this is not the case (US citizen or non-EU driving license), the international driving license is required.

The international driving license is an official translation of your driving license. This can also be requested by the police if A category does not appear on your license.

In the absence of your international license, your license may be considered as not valid by the authorities.

Can I use my GPS and does the motorcycle has a mount ?

We rent TomTom Rider GPS.

We will explain the functions at the pick-up of the bike or follow the link for a video of the functions : https://www.youtube.com/watch?v=iAPkwGtzT3E&t=105s

If you owe a TomTom Rider GPS, you will be able to fix it on the mount pre-installed on the motorbikes.

If you wish to use the GPS functions of your mobile phone, we rent BMW Connected ride cradle.

If you would like to use your GPS of other brand or camera, please contact us in advance and we will do our best for your satisfaction.

Is there a usb-plug on the motorbike for my mobile phone ?

For navigation, you can rent a GPS TomTom Rider to drive safely not using the GPS of your mobie phone.

If the bike does not have a USB port,  we can lend you a USB plug to charge your phone, but its continuous use is not recommended for safety reasons (messages arriving…)

We will explain how the GPS works at the pick-up of the motorcycle.

Can I upload my GPS file in your GPS ?

Of course. Send us your .gpx file and we will transfer it into your GPS before your arrival or when you arrive..

We are a group and we wish a special trip, eventually a guide, is it possible?

Of course. Send us your request (number of people, dates, duration, places, type of motorbikes, hotel budget, rest day ...) and we will offer you a tailor-made offer.

You can just follow the link and fill the request form : 

Can I use my own camera and does the bike has a mount for it?

If you want to use your own camera, we will show you the best place to attach the mount.

Can we hire motorcycle gear?

Of course, you will find here the link for our clothes and accessories available for rental.

You will find boots, pants, jacket, helmet and intercom helmet.

Can I pick up or drop off the motorbike in a hotel in Geneva or Annemasse?

We do not offer delivery service. However, we can arrange for you a transfer from your hotel in Geneva to our shop at the preferential rate (this package is valid from the airport as well).

From Annemasse, you can reach us by taxi for 25-30 €.

Annemasse taxis center: +334 50 37 05 05

Can I choose the color of the bike I am going to rent?

At Moto-Plaisir, the bike you choose is the one that you will be renting.

In the unusual case that we cannot rent you the chosen model, we will contact you to suggest a similar model.

On the other hand, we cannot guarantee the color of your motorcycle, even if we will note your preference to try to satisfy you on this point.

What is the price of the deductible for damages on the Motorbike ?

When you come for the pick-up, your contract will be ready as well as your motorcycle.

We will ask for your driving license as well as a proof of residence (bill with the address you receive your mails, document on your smartphone is enough) .

Then we will open a pre-authorization for the security deposit on your credit card.

The deductible amount is  2000€.

In a few cases, for young drivers on somes motorbikes, deductible is 4500€ for damages on the motorbike with no possibility of reduction.

Your full insurance covers the damages to third parties, to the bike, and the driver is covered as well. What about the passenger?

According to the law, it is compulsory for insurance companies to cover the passenger a of any vehicle. Consequently, both driver and passenger are covered.